ECUA Invites Customers to Participate in 2026 Customer Survey

The Emerald Coast Utilities Authority is inviting customers to share their opinions

and feedback by participating in the 2026 ECUA Customer Survey.

ECUA is committed to providing the community with high-quality, reliable water, sanitation and sewer

services. The customer survey provides an opportunity for customers to share their experiences and

priorities and help ECUA better understand the needs of the community it serves.

“We want to hear directly from the customers we serve,” said ECUA Executive Director Jason

Yarborough. “Their feedback gives us valuable insight into what we’re doing well and where we can

improve. This survey is an important opportunity for our customers to share their experiences and

priorities, and we encourage everyone who receives a survey to take a few minutes to participate.”

The survey is being conducted by ETC Institute, an independent research firm. Some ECUA customers

have been randomly selected to participate in the survey and will receive a survey in the mail. All survey

responses will remain confidential. The survey takes approximately 10 minutes to complete.

Customers are encouraged to participate in the survey by using one of the following methods:

 By mail: Complete the enclosed survey and return it in the postage-paid envelope provided.

Surveys should be returned within two weeks to ETC Institute, 725 W. Frontier Circle, Olathe, KS

66061.

 Online: Complete the survey at ECUASurvey.org.

 By phone: Call ETC Institute toll-free at 1-888-801-5368 to have the survey administered over

the phone.

At the end of the survey, participants will have the opportunity to opt in for a chance to win one of two

$250 prepaid Visa gift cards for completing the survey. The gift card drawing is limited to one entry per

household, and gift cards will be sent by email.

Customers who have questions about the survey may contact ETC Institute Project Manager Ryan

Murray at 913-254-4598 or ryan.murray@etcinstitute.com.

ECUA customers who would prefer to complete the survey in Spanish can visit ECUASurvey.org or call 1-

844-811-0411 toll-free.

ECUA encourages customers who receive the survey to take a few minutes to share their thoughts.

Customer feedback helps ECUA better understand customer priorities and concerns and supports the

Authority’s efforts to continue providing reliable, high-quality services to the community.